- Delivery & Returns
Hear every sound your little one makes, and see every step they take from any room in your home. Watch as your toddler moves about with the all-new pan and tilt feature, plus zoom in up to 2x to see even more detail. 2.8" large colour display, temperature sensor, 5 lullabies with volume setting and speaker/microphone for 2-way communication.
Features:- 2.4 GHz FHSS Technology for secure connection and clear sound without interference- Baby unit operates on mains power- VGA CMOS Camera with motorised 270 degree pan and 124 degree tilt, infra-red for night use and digital zoom- 5 Level volume setting- Temperature sensor- Speaker/microphone for 2-way communication with parental unit- Wall mountable- Parental unit uses rechargeable batteries- 2.8 Inch colour display- LCD for room temperature monitoring- 7 Volume levels and volume off- Low battery/out of range audible alert- Can monitor up to 4 baby units
Customer Service If you require assistance in operating this product please contact VTech by e-mail at: firstname.lastname@example.org or phone 0800 369 193 (10.30am to 7pm Monday to Friday) Product Warranty In addition to your Statutory Rights and subject to the conditions below, VTech warrants that this product will be free from any defect in materials or workmanship under conditions of normal use for a period of 24 months from date of purchase. VTech do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge. To make a claim under this Product Warranty you must contact VTech by e-mail at: email@example.com or phone 0800 369 193 where a Customer Service Representative will inform you of the product return process. You will need to ensure that: You provide proof of purchase; Your product is suitably packaged (original packaging is preferred but not essential); and You have included all components from the original purchase.
Delivery & Returns
We ship the majority of our items via Fastway Couriers. All of our items are traceable with tracking numbers.
Delivery of goods will usually take between 5 and 10 working days. This time frame may vary according to the area the goods are being delivered to. Please provide an accurate street address when placing an order. If you live in a Rural area please make sure you click the rural freight charge under "Delivery Method". We will not deliver to a PO Box. We do not ship to Hamilton Island, 4803. We are unable to call customers prior to delivery.
If for any reason Babyco are unable to despatch goods within a one week period from date of your order, Babyco will contact you and advise expected despatch date. Should this be unsuitable to you, Babyco will offer either a full refund of monies paid, or suggest an alternate product (whichever option you prefer).
If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact Fastway* or pick up at your local Fastway Branch*. For security purposes all items must be signed for and cannot be left at your premises without a signature unless your request this when confirming your order.
You can view shipping costs when you proceed to the checkout. When entering your delivery address, you will be required to pick the correct area of delivery and enter your post codes which advises the shipping charge. Please take your time to select the correct area as if this is incorrect, this will delay your order. Delivery Costs for within Australia are Victoria $5.00, New South Wales $10.00, Tasmania $15.00, Adelaide $15.00, Perth $22.00, Queensland $22.00, Australian Captial Territory $10.00, Rest of South Australia $25.00, Rest of Western Australia $35.00, Northen Territory - This area will be quoted at the checkout after the post code has been entered and a extra $5.00 Shipping charge for all orders if you live in a rural area. All Clothing Orders are $5.00 Freight (plus $5.00 rural fee if rural) for all of Australia. This is for Ricochet Kids and Mobi Minors Clothing ONLY. Excludes Swaddles. For Heavy items the above delivery fees may not apply and the freight amount will be calculated once items are in you cart. For Heavy items you will be advised via email from the courier company that your order is going to be delivered, if no one is home at the time of delivery an extra delivery fee will occur. Freight is based on each state and sometimes the correct freight price is not always calculated when checking out. We will contact you if this is the case, and advise of any extra delivery fees.
On the very rare occasion that a parcel may go missing we need to lodge an investigation with the courier company. This investigation can take 5-10 working days for the courier company to complete.
If you have received anything that is not correct, faulty or damaged please call us on (03) 9404 1235 or email firstname.lastname@example.org and we will discuss how to rectify this as quickly and as smoothly as possible for you.
For larger items such as furniture we may need to use an alternate courier company if the items are too large or heavy – we will contact you if this is the case, and advise of any extra delivery fee.
Please ensure upon arrival of your delivery you check each box carefully and ensure there is no visible damage. Carefully check each carton corner for impact damage. If you can see damages please advise the driver before you sign for the items.
Once you have signed for your items you will have 24 hours from drop off to open up and check that all items are in new condition. If there are any damages you must contact us within the 24 hours period.
When you request items to be delivered, those items purchased from Babyco are made pursuant to a shipment contract. This means that risk of loss and title for such items pass to you upon delivery to the carrier.