What happens if an item I purchased sells out and ends up being unavailable?
This is not a likely occurrence, however, sometimes we run out of stock after your shopping cart has been submitted. We try to avoid this frustration as much as possible. If this does happen to you, you will receive an email or phone call from us stating the product that is out of stock and whether you would like to exchange it for another product – with some options for you to choose from, or receive a refund.
I've ordered the wrong item, what do I do?
In the case of ordering the wrong item you will need to let us know ASAP by emailing firstname.lastname@example.org,au or calling our us on 03 9404 1235. We try and get our online orders on the courier as quickly as possible, if your parcel has already been processed and is on the courier you will need to either take a proof of purchase down do you closest store for an exchange or courier it back to us.
A part of my item is broken, do you stock parts?
Yes, we do stock parts! If you are looking for a part of an item which you brought from Babyco please email email@example.com along with a picture of the part which is broken and the name of the product.