How do I know my order has gone through and payment has been confirmed?
When you process your order in the checkout the page will notify you if you payment has been accepted or denied. Once your payment has been received you will receive an email confirming that your order is now being processed and an email with your tracking number once your order has left our warehouse
If you do not receive a confirmation within 2 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add 'firstname.lastname@example.org' to your email address book.
If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.
If you are still unable to work out why you are not receiving a confirmation email then please email us on email@example.com
Do you take Gift Vouchers online and instore?
Yes we do take Gift Cards Online and Instore. When you get to the payment screen if you want to pay by Gift Card you will need to enter the serial number and Password off the back of the Gift Card. If in store you need to show your Phyical Gift Card or have your Serial number and Password and the staff can process the sale.
Can I Layby Online?
Sorry we don't Layby online - You can Layby instore though.
What are the lay-by terms and conditions?
- Minimum layby value is $20
- Minimum 20% deposit applies to all lay-bys
- Clothing laybys have a term of 6 weeks, all other goods have a layby term of 3 months
- All laybys not picked up within 3 months will be cancelled
- A cancellation fee of $20 applies
What are your Payment options:
Credit Card: To pay by Credit Card please call us on 03 9548 9443 and we will be happy to take payment over the phone.
Gift Cards: You will need to enter the serial number off the back of the Gift Card at the Checkout
HUMM: Buy Now Pay Later Anyone who is a Australian resident, at least 18 years old, has a valid and verifiable email address, a New Zealand mobile number, a New Zealand issued Visa or Mastercard credit or debit card, has a New Zealand residential and shipping address and has a New Zealand Drivers Licence. For more information please visit https://www.shophumm.com.au/
What is a promo code?
We may send special offers in our advertisements (TV, email, magazine etc) where you can use promotional codes either online, in store or both. Promotional codes or 'Promo Codes' entitle you to receive discounts on items between specified dates. To use a Promo Code online offer, simply type the code into the Promo Code area at checkout.Please make sure you read any Promo Code Terms and Conditions. Promo codes are not compulsory. If you do not have a promo code, you can bypass this section.